The Subpostmaster

LBM produces the monthly magazine The Subpostmaster and and provides daily news articles for its website nfsp.org.uk.


There are around 11,500 post offices in the UK. Subpostmasters are not Post Office employees, they are independent retailers and are generally paid a commission for the transactions they carry out (with the exception of some rural branches which continue to receive a fixed payment). Most subpostmasters run their post office business under the same roof as another retail business. In urban areas this is often a newsagent or stationery business. In rural areas it is typically a village shop. Subpostmasters sell a wide variety of products and provide many services to the communities they support. A reader survey in May 2017 showed this range to be as follows:

Category Percentage stocking
Greetings cards 95
Stationery 90
Confectionery 77
Soft Drinks 73
Bagged snacks (crisps etc.) 63
Gifts/Novelties 53
Household goods/non-food 57
Tobacco 58
Lottery 59
Ice cream 55
Newspapers and magazines 52
Dairy products 52
Chilled foods 48
Health and beauty products 44
Bakery products 44
Packaged groceries 42
Frozen food 44
Alcohol 43
Fresh Fruit and vegetables 37
Fast food/Food to go 33

And services provided include:

  • Postal services
  • Banking and mortgages
  • Bill payments
  • Benefits and pension encashments
  • Driving licence applications, car insurance and car tax
  • Passport applications
  • Bureau-de-Change and travel insurance
  • Telephone service, phonecards, mobile phone vouchers and E-top ups
  • Personal loans
  • Savings stamps
  • Home insurance
  • Postal orders and MoneyGram
  • Local travel tickets

These extensive lists demonstrate that this is a wide ranging and vibrant market with great potential for suppliers.

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